Questions? We Have Answers.
Find answers about coupon redemption, rebate fulfillment, promotional product sourcing, printing, fulfillment, barcode services and consumer rebate support.
Everything You Need to Know
Whether you’re planning a new promotion or looking for help with an existing rebate, browse the topics below for quick answers. If you need something more specific, our team is ready to help.
Getting Started
Learn how MPS supports brands and how to begin planning a promotional program.
What does Milano Promotional Services do?
Milano Promotional Services helps brands manage promotional programs through coupon redemption processing, rebate fulfillment, pick & pack fulfillment, GS1 barcode services, artwork support, reporting and related program services.
Who does MPS work with?
MPS works with brands and businesses that need dependable support for consumer promotions, including coupon, rebate and fulfillment programs. Contact our team to discuss your program, volume and requirements.
How do I get started with MPS?
Start by telling us about your promotion, timing and the services you need. Our team can review your goals and help determine the right processing or fulfillment approach for your program.
Can MPS create a custom promotional program for my business?
Yes. Promotional programs can have different requirements, so MPS works with clients to build a solution around the promotion rather than forcing every program into the same workflow.
How do I request pricing for a program?
Use our Request a Quote form and provide as much information as possible about your promotion. Program type, anticipated volume, timing and required services help our team prepare the right next steps.
Coupon Redemption
Common questions about manufacturer coupon redemption, controls, reporting and barcode support.
What is coupon redemption processing?
Coupon redemption processing is the back-end work required after consumers redeem manufacturer coupons. MPS supports coupon validation, processing, retailer or clearing-house reimbursement, reporting and program administration.
How does MPS process manufacturer coupons?
MPS receives and processes coupon redemption activity, applies program controls, manages reimbursement activity and provides reporting so clients can understand program performance.
How does MPS help prevent coupon fraud and mis-redemption?
MPS uses validation and mis-redemption controls as part of coupon processing. These controls are designed to identify questionable redemption activity and help protect promotional funds.
Does MPS provide coupon redemption reporting?
Yes. Reporting is an important part of MPS coupon processing and can provide clients with visibility into redemption and payment activity.
Can MPS help with GS1 coupon barcodes?
Yes. MPS provides GS1 barcode generation and related barcode support for promotional materials.
Can MPS help design coupon artwork?
Yes. MPS offers artwork services to help prepare promotional materials and can coordinate barcode requirements with the artwork process.
Rebate Fulfillment
Answers about digital rebate submissions, verification, duplicate controls and reporting.
How does MPS rebate fulfillment work?
MPS can manage the consumer-facing and back-end steps of a rebate program, including submission workflows, validation, fulfillment, reporting and consumer support based on the program requirements.
Can consumers submit rebates online?
Yes. MPS supports online rebate submission so eligible programs can provide consumers with a convenient digital submission process.
Can MPS create QR-code rebate programs?
Yes. QR codes can be used to direct consumers into an online rebate experience, making it easier to connect packaging, displays or promotional materials with the submission process.
How does MPS prevent duplicate rebate submissions?
MPS rebate workflows include verification and duplicate controls designed to identify repeat submissions and help ensure claims are processed according to the program rules.
Does MPS provide custom rebate reporting?
Yes. MPS can provide reporting that gives clients visibility into rebate activity and program performance.
How are consumer rebate questions handled?
Consumers with questions about an MPS-managed rebate can use the Consumer Rebate Support area to submit a support request. Consumers can also access the appropriate tools to submit a rebate or check rebate status.
Pick & Pack Fulfillment
Information about warehousing, inventory, shipping and promotional item fulfillment.
What types of fulfillment does MPS handle?
MPS provides pick & pack fulfillment for promotional programs, including inventory handling, order preparation and tracked shipping. Contact us with the details of your program so we can confirm the right workflow.
Can MPS store promotional merchandise?
Yes. MPS offers secure warehousing and inventory handling for promotional fulfillment programs.
Does MPS offer same-day shipping?
Same-day shipping is available for qualifying fulfillment needs. Timing depends on the program, inventory availability, order timing and shipping requirements.
How does MPS track inventory?
MPS monitors inventory as part of fulfillment operations and uses FIFO handling where appropriate to help maintain organized product movement.
Can MPS source promotional items?
Yes. MPS can source branded promotional products for businesses, including apparel, headwear, drinkware, bags, tech accessories, office and writing items, event giveaways, awards and other custom merchandise.
Promotional Product Sourcing
Answers about branded merchandise, product selection, customization and fulfillment.
What promotional products can MPS source?
MPS can source a wide range of branded promotional products, including apparel, headwear, drinkware, bags, tech accessories, office and writing items, event giveaways, awards and custom merchandise.
Can MPS help us choose the right promotional products?
Yes. MPS can help businesses select products based on the promotion, audience, budget and intended use, then coordinate sourcing and customization.
Can promotional products be customized with our company logo?
Yes. MPS can coordinate branded merchandise customized with your company logo or approved artwork, subject to the requirements and decoration options of the selected product.
Can MPS fulfill and distribute the promotional products it sources?
Yes. Product sourcing can be combined with MPS pick & pack fulfillment, inventory handling and distribution so sourcing and fulfillment can be managed as part of one promotional program.
Can MPS support large promotional product programs?
MPS can support programs with different quantities and requirements. Contact our team with your product needs, anticipated volume, timing and delivery requirements so we can determine the right solution.
Printing & Artwork Services
Questions about coupon, rebate and promotional material printing.
What types of materials can MPS print?
MPS can coordinate printing for coupons, rebate forms, direct mail inserts, brochures and flyers, in-store signage, packaging materials, instruction sheets and other custom printed promotional materials.
Can MPS print coupons for our promotion?
Yes. MPS can print coupons for promotional programs and can coordinate printing with coupon artwork, barcode services and redemption processing when those services are needed.
Can MPS print rebate forms and promotional inserts?
Yes. MPS can print rebate forms, inserts and related promotional materials based on the specifications of your program.
Can MPS help prepare artwork and barcodes before printing?
Yes. MPS offers artwork and GS1 barcode support that can be coordinated with printing to help prepare promotional materials for production.
Can MPS handle fulfillment after our materials are printed?
Yes. Printing can be combined with MPS fulfillment and distribution services, allowing printed materials to move from production into the appropriate promotional fulfillment workflow.
How do I request a printing quote?
Use our Request a Quote form and include the type of printed material, quantity, size, timing and any available artwork or production requirements. Our team can review the details and discuss the next steps.
GS1 Barcode Services
Quick answers about GS1 barcode generation, verification and testing.
What barcode services does MPS provide?
MPS provides GS1 barcode generation and printing support for promotional programs, including coupon-related barcode needs.
Why is an accurate barcode important for a coupon program?
The barcode carries information used during coupon scanning and processing. Accurate setup helps support proper handling throughout the redemption process.
Can MPS provide both barcode and artwork services?
Yes. MPS can support both barcode requirements and promotional artwork, helping clients coordinate these pieces before materials are produced.
Consumer Rebate Support
Already participating in a rebate? Start here for submission and support options.
Where do I submit my rebate?
Use the Submit Your Rebate option in our Consumer Rebates area. It will take you to the MPS rebate submission system for participating programs.
How can I check my rebate status?
Use Check Your Rebate Status in our Consumer Rebates area to access the rebate inquiry system.
What information should I have before contacting support?
Have your name, email address and any available offer number or brand information ready. Include a clear description of the issue so the support team can better understand your request.
What should I do if I am missing information from my rebate?
Submit a Consumer Rebate Support request and select the option that best describes your issue. Include any offer or brand information you have and explain what appears to be missing.
Who should I contact about an existing rebate?
For an existing MPS-managed rebate, use the Consumer Rebate Support form rather than the business Request a Quote form. This routes your question through the appropriate support path.
Need Help With an Existing Rebate?
Submit a rebate, check your rebate status, or contact our consumer support team.
Consumer Rebate Support →Planning a Promotion?
Tell us what you’re trying to accomplish. We’ll help you determine the right coupon, rebate or fulfillment solution.
Request a Quote →Let’s Talk About Your Program.
Our team can help you determine the right coupon, rebate or fulfillment solution for your business.