Questions? We Have Answers.
Find answers about coupon processing, rebate fulfillment, promotional product sourcing, printing, fulfillment, barcode services and consumer rebate support.
Everything You Need to Know
Whether you’re planning a new promotion or looking for help with an existing rebate, browse the topics below for quick answers. If you need something more specific, our team is ready to help.
Getting Started
Learn how MPS supports brands and how to begin planning a promotional program.
Milano Promotional Services helps brands manage promotional programs through coupon redemption processing, rebate fulfillment, pick & pack fulfillment, GS1 barcode services, artwork support, reporting and related program services.
MPS works with brands and businesses that need dependable support for consumer promotions, including coupon, rebate and fulfillment programs. Contact our team to discuss your program, volume and requirements.
Start by telling us about your promotion, timing and the services you need. Our team can review your goals and help determine the right processing or fulfillment approach for your program.
Yes. Promotional programs can have different requirements, so MPS works with clients to build a solution around the promotion rather than forcing every program into the same workflow.
Use our Request a Quote form and provide as much information as possible about your promotion. Program type, anticipated volume, timing and required services help our team prepare the right next steps.
Coupon Processing
Common questions about manufacturer coupon redemption, controls, reporting and barcode support.
Coupon redemption processing is the back-end work required after consumers redeem manufacturer coupons. MPS supports coupon validation, processing, retailer or clearing-house reimbursement, reporting and program administration.
MPS receives and processes coupon redemption activity, applies program controls, manages reimbursement activity and provides reporting so clients can understand program performance.
MPS uses validation and mis-redemption controls as part of coupon processing. These controls are designed to identify questionable redemption activity and help protect promotional funds.
Yes. Reporting is an important part of MPS coupon processing and can provide clients with visibility into redemption and payment activity.
Yes. MPS provides GS1 barcode generation and related barcode support for promotional materials.
Yes. MPS offers artwork services to help prepare promotional materials and can coordinate barcode requirements with the artwork process.
Rebate Fulfillment
Answers about digital rebate submissions, verification, duplicate controls and reporting.
MPS can manage the consumer-facing and back-end steps of a rebate program, including submission workflows, validation, fulfillment, reporting and consumer support based on the program requirements.
Yes. MPS supports online rebate submission so eligible programs can provide consumers with a convenient digital submission process.
Yes. QR codes can be used to direct consumers into an online rebate experience, making it easier to connect packaging, displays or promotional materials with the submission process.
MPS rebate workflows include verification and duplicate controls designed to identify repeat submissions and help ensure claims are processed according to the program rules.
Yes. MPS can provide reporting that gives clients visibility into rebate activity and program performance.
Consumers with questions about an MPS-managed rebate can use the Consumer Rebate Support area to submit a support request. Consumers can also access the appropriate tools to submit a rebate or check rebate status.
Pick & Pack Fulfillment
Information about warehousing, inventory, shipping and promotional item fulfillment.
MPS provides pick & pack fulfillment for promotional programs, including inventory handling, order preparation and tracked shipping. Contact us with the details of your program so we can confirm the right workflow.
Yes. MPS offers secure warehousing and inventory handling for promotional fulfillment programs.
Same-day shipping is available for qualifying fulfillment needs. Timing depends on the program, inventory availability, order timing and shipping requirements.
MPS monitors inventory as part of fulfillment operations and uses FIFO handling where appropriate to help maintain organized product movement.
Yes. MPS can source branded promotional products for businesses, including apparel, headwear, drinkware, bags, tech accessories, office and writing items, event giveaways, awards and other custom merchandise.
Promotional Product Sourcing
Answers about branded merchandise, product selection, customization and fulfillment.
MPS can source a wide range of branded promotional products, including apparel, headwear, drinkware, bags, tech accessories, office and writing items, event giveaways, awards and custom merchandise.
Yes. MPS can help businesses select products based on the promotion, audience, budget and intended use, then coordinate sourcing and customization.
Yes. MPS can coordinate branded merchandise customized with your company logo or approved artwork, subject to the requirements and decoration options of the selected product.
Yes. Product sourcing can be combined with MPS pick & pack fulfillment, inventory handling and distribution so sourcing and fulfillment can be managed as part of one promotional program.
MPS can support programs with different quantities and requirements. Contact our team with your product needs, anticipated volume, timing and delivery requirements so we can determine the right solution.
Printing Services
Questions about coupon, rebate and promotional material printing.
MPS can coordinate printing for coupons, rebate forms, direct mail inserts, brochures and flyers, in-store signage, packaging materials, instruction sheets and other custom printed promotional materials.
Yes. MPS can print coupons for promotional programs and can coordinate printing with coupon artwork, barcode services and redemption processing when those services are needed.
Yes. MPS can print rebate forms, inserts and related promotional materials based on the specifications of your program.
Yes. MPS offers artwork and GS1 barcode support that can be coordinated with printing to help prepare promotional materials for production.
Yes. Printing can be combined with MPS fulfillment and distribution services, allowing printed materials to move from production into the appropriate promotional fulfillment workflow.
Use our Request a Quote form and include the type of printed material, quantity, size, timing and any available artwork or production requirements. Our team can review the details and discuss the next steps.
Barcode & Artwork
Quick answers about GS1 barcodes and promotional artwork services.
MPS provides GS1 barcode generation and printing support for promotional programs, including coupon-related barcode needs.
The barcode carries information used during coupon scanning and processing. Accurate setup helps support proper handling throughout the redemption process.
Yes. MPS can support both barcode requirements and promotional artwork, helping clients coordinate these pieces before materials are produced.
Consumer Rebate Support
Already participating in a rebate? Start here for submission and support options.
Use the Submit Your Rebate option in our Consumer Rebates area. It will take you to the MPS rebate submission system for participating programs.
Use Check Your Rebate Status in our Consumer Rebates area to access the rebate inquiry system.
Have your name, email address and any available offer number or brand information ready. Include a clear description of the issue so the support team can better understand your request.
Submit a Consumer Rebate Support request and select the option that best describes your issue. Include any offer or brand information you have and explain what appears to be missing.
For an existing MPS-managed rebate, use the Consumer Rebate Support form rather than the business Request a Quote form. This routes your question through the appropriate support path.
Need Help With an Existing Rebate?
Submit a rebate, check your rebate status, or contact our consumer support team.
Consumer Rebate Support →Planning a Promotion?
Tell us what you’re trying to accomplish. We’ll help you determine the right coupon, rebate or fulfillment solution.
Request a Quote →Let’s Talk About Your Program.
Our team can help you determine the right coupon, rebate or fulfillment solution for your business.